Cancelled show refunds update: The latest updates on refund information is available on our Covid19 Update Page. If you purchased through Ticketmaster, you will receive a refund in approximately 30 days due to the extremely large number of cancelled performances. Close

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COVID-19 UPDATE

Broadway In Detroit & COVID-19 (Coronavirus)

Latest Update: 11/24/20 at 10:00am

Broadway In Detroit’s administrative offices, box offices, and theatres are closed until further notice. In these unprecedented times the safety of our employees, guests, and community is our highest priority. A limited number of staff is working remotely and will respond to general email inquiries as soon as possible. Our subscriptions office is working remotely and processing new orders and requests. Subscribers can access their accounts online at their MyBroadwayInDetroit account.

In compliance with government restrictions on public events, all of our previously on-sale performances have been cancelled or postponed and our schedules have changed.
As of this date (above), there are NO Broadway In Detroit LIVE events on sale to the public. If you find a website that has a LIVE Broadway In Detroit event on sale for the Fisher Theatre, Detroit Opera House, or Music Hall it is not legitimate. Broadway In Detroit uses Ticketmaster as its sole online site for LIVE Ticket Sales.

Please be patient with us as we work with artists and producers to make these difficult decisions. If at all possible, we recommend that you refrain from calling our offices unless it is absolutely necessary. All updated information will be posted on our website, here and on the individual show pages as announced. With our offices closed, a limited number of our staff are working from their homes to process changes in schedules, update our information and stay in communication with our subscribers, fans and patrons.

We know that you have a lot of questions about performances, events, and subscriptions and are working to provide answers as we navigate these circumstances. See below for answers to some of our most Frequently Asked Questions (FAQs).

For nearly 60 years, The Nederlander Family has been presenting the best of Broadway shows at the Fisher Theatre and other Detroit area venues. As we face the unprecedented challenges this COVID-19 pandemic has brought us we believe in the words of Andrew Lloyd Webber's Starlight Express anthem, There's A Light At The End Of The Tunnel.

For now, however, we consider this time an extended intermission and look forward to our next opportunity to safely open our doors and move on with the show.

 

What do I do if I have a ticket to a cancelled performance?

If you have a ticket for a cancelled performance that was scheduled between March 19 and June 30, 2020 and purchased your ticket through Ticketmaster online or charged by phone, as of November 20, 2020, you should have received a refund to the card used for purchase. If you purchased through Ticketmaster and have not received a refund, please contact Ticketmaster's Customer Service HERE or contact them through the Ticketmaster App.

For any future cancellations, if your performance is cancelled (not postponed - see below), and you purchased your ticket through Ticketmaster online or charge by phone you will automatically receive a refund to the card used for purchase within 30 days of the cancellation announcement. If you purchased tickets in person at the box office, you will need to use the Box Office Refund Request Form to obtain your refund.

 

What is the difference between a performance being postponed and cancelled?

In working with our producers and artists, we are trying our best to reschedule performances rather than cancel them. When we are able to secure new dates for an engagement, we are announcing these performances as POSTPONED and announcing the new dates. If you have a ticket to a performance that is POSTPONED, your ticket will be valid for the new engagement for the corresponding dates (or if the days of the week change, you’ll be notified of the date for which your ticket will be valid.)

If we are unable to secure new dates for a production, the production will be CANCELLED.  If you have a ticket for a CANCELLED performance, you will receive an automatic refund, or – for a limited number of people who purchased tickets in person at the box office window, will receive a refund when our office receives your tickets via mail or once we are able to return to our office, in person.

 

What shows have been cancelled or postponed?


Fiddler On The Roof
Originally scheduled for March 10-15 at the Fisher Theatre | March 13,14,15 - CANCELLED

Dear Evan Hansen
Originally scheduled for March 26 – April 5 at the Fisher Theatre | CANCELLED
On November 24, 2020 we announced that Dear Evan Hansen will be part of our 2021-22 Season.

The Color Purple
Originally scheduled for April 21 – 26 at Music Hall | CANCELLED

The Last Ship
Originally scheduled for April 22-26 at The Detroit Opera House | CANCELLED

Beautiful  - The Carole King Musical
Originally scheduled for May 5-10 at the Fisher Theatre | POSTPONED to May 4-9, 2021

Beautiful  - The Carole King Musical
Originally scheduled for May 12-17 at the Fisher Theatre | CANCELLED

Wild Kratts Live
Originally scheduled for May 20 at the Fisher Theatre | CANCELLED
Purchasers will be notified of refunds 5/14 or 5/15.

Summer: The Donna Summer Musical
Originally scheduled for June 9-21, 2020 at the Fisher Theatre | POSTPONED to August 3-15, 2021

 

Are you still selling subscriptions for the 2021-22 Season?

YES.

Because we were unable to engage our 2020-21 Season, our newly announced 2021-22 season REPLACES it.

At this time we have announced a line up of shows for our 2021-22 Season that is set to begin in summer 2021.
We hope to announce performance dates and times for these shows in early 2021. 
More information on our next season is available here.

 

What about the previously announced return engagement of hamilton?

We are working with the producers of Hamilton to confirm its return dates to Detroit.
When these dates are confirmed we will announce the engagement to the public. At that time our subscribers will receive the first opportunity to purchase tickets.
Broadway In Detroit is aware that third-party resellers are currently selling tickets to this engagement. THESE ARE FRAUDULENT. We have not announced dates, times or prices for this engagement and no tickets have been issued. At this time, Broadway In Detroit uses Ticketmaster as its sole online ticket service.

 
What if I have tickets to a postponed performance and cannot make the rescheduled date?

If you can’t attend the rescheduled date, you can request a refund through your original point of purchase.
 

Do you think more performances will be cancelled or postponed?

We continue to monitor news surrounding the COVID-19 crisis, and work with our artists and producers to determine if we are able to continue with currently scheduled performances. We are in compliance with the State of Michigan and City of Detroit health officials. We will continue to follow the orders of local, state, and federal authorities as guidelines for large gatherings and as stay at home orders are updated. We will communicate new developments to our guests as soon as we can.
 

How will I know if my performance is cancelled or postponed?

If you purchased tickets online through Ticketmaster.com, our office and/or Ticketmaster will contact you via the email address you used to purchase your tickets. In some cases, you may have opted out of receiving email from Ticketmaster or Broadway In Detroit. In this case, we will not be able to reach you and you should check our website (this page) frequently for updates. If you believe you should receive a refund for a cancelled performance and you have not received it, please allow Ticketmaster or our office up to 30 days from the date of the announced cancellation to process your refund. If you have not received a refund after 30 days, please contact your original point of purchase.
 

What if I am a subscriber and purchased tickets for a cancelled event through subscriptions?

Tickets purchased directly through the Fisher Theatre Subscription office:

  • Subscribers who purchased tickets with a credit card will be refunded to the card used for purchase. If we are unable to refund your card, we will contact you via the current contact information on your account.
  • Subscribers who purchased with a check, a refund will be issued by check to the name and address on your account.

If you are a subscriber and you have not received a refund for a cancelled performance above, please contact our subscription office at subscriptions@broadwayindetroit.com.

 

I am a group leader and placed a group reservation for a cancelled or postponed show, what do I do?

Our Group Sales office is communicating via email with group leaders who purchased tickets or made reservations for affected performances. If  you have made a reservation for a group of tickets to one of the above shows and have not heard from our group sales office, you can email our office at groups@broadwayindetroit.com with your inquiry.

 

What do I do if I purchased tickets in person at the venue box office?

FISHER THEATRE BOX OFFICE

UPDATED 6/3/20: If you purchased tickets for a cancelled performance (or a postponed performance you are unable to attend), please complete the

Fisher Theatre Box Office Refund Request Form
(https://www.broadwayindetroit.com/fisher-theatre-box-office-refund-request-form)

This form will go directly to our box office staff and will be processed in the order it's received within 30 days of being submitted.

 

MUSIC HALL BOX OFFICE (The Color Purple)

UPDATED 7/13/20: If you purchased tickets for a cancelled performance of The Color Purple at Music Hall, please complete the

Fisher Theatre Box Office Refund Request Form
(https://www.broadwayindetroit.com/fisher-theatre-box-office-refund-request-form)

This form will go directly to our box office staff and will be processed in the order it's received within 30 days of being submitted.
 

DETROIT OPERA HOUSE BOX OFFICE (The Last Ship)

Guests who purchased tickets using cash at the Detroit Opera House box office will need to return those tickets directly to the Detroit Opera House box office to receive a refund.
You can email your request to the Detroit Opera House box office at: 
tickets@motopera.org

 

PLEASE NOTE:

Broadway In Detroit is not responsible for tickets sold through third-party resellers. Patrons who have purchased tickets through third party resellers should contact their point of purchase regarding the resellers’ policies.

 

We won tickets at an event/giveaway, or were given complimentary tickets.
How do we get compensation or exchanges for them since we did not purchase and our email is not associated with them?

Since we do not have a name/email associated with your tickets to contact you, please keep visiting our website and your particular performance page for updates about a rescheduled date or cancellation. In the event the performance is canceled, or you cannot make the new date, we unfortunately cannot provide any compensation as your complimentary giveaway tickets have no cash value.

 

I am a subscriber and mailed in my renewal. When will I receive confirmation you received my payment?

Because our offices are closed we are processing payments and renewals by mail on a slower pace than usual.

You can speed up this process by renewing your subscription and/or making payments directly through your My Broadway In Detroit account. We STRONGLY recommend you make payments or renew this way, even if you have mailed payment. Prior to processing any mailed payments we will verify the amount due. If you have paid online, we will not charge your card again for your mailed amount. If you mailed a check and pay online instead, we will not process your check payment. If you have questions about your payment you can email our subscription office at subscriptions@broadwayindetroit.com.

 

what are you plans for safety procedures when you reopen?

That is an important question and one we are taking very seriously.
At this time we are working with our colleagues across the nation, monitoring government requirements, CDC, and health expert recommendations to create a plan that will keep our guests, colleagues, and performers safe when we reopen.  When we announce our return engagement and its ticket on sale date we will issue our safety guidelines and procedures and work diligently to assure our patrons that attending a Broadway In Detroit event is a wonderful experience.

 

I’m just really sad and disappointed that I will no longer get to see my planned performance that I was really looking forward to.

We know you are sad, we are sad as well. Our organization has been presenting Broadway shows in Detroit for 58 years. As one of the nation’s largest producers and presenters of Broadway shows in New York and on tour, the Nederlander Family of companies is united with the rest of our industry in this unprecedented experience.  We encourage you to fear not – the entire performing arts community is in this together and as creative minds, we are actively working with our artists and producers to prepare for the time when the show will go on. There are many ways our creative friends are actively pursuing their arts online – from living room concerts to livestreamed performances and social media collaborations and more. We are actively sharing their experiences on our social media and will be encouraging you to participate with us in celebration of the great work we love in new and virtual ways. Don’t let not being able to come to the theatre stop you from enjoying the transformative power of the arts. Join us on social media for #ArtGoesOn, and #TogetherDetroit we will get through this.

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