Broadway In Detroit & COVID-19 (Coronavirus)
Latest Update: 5/14/20 @ 12:30pm
Broadway In Detroit’s administrative offices, box offices, and theatres are closed until further notice in compliance with the state’s Stay Home Stay Safe executive order. In these unprecedented times the safety of our employees, guests, and community is our highest priority.
As a result, many of our performances have been cancelled or postponed and our schedules have changed or will be changing as a result of these changing times. Please be patient with us as we work with artists and producers to make these difficult decisions. If at all possible, we recommend that you refrain from calling our offices unless it is absolutely necessary. All updated information will be posted on our website, here and on the individual show pages as announced. With our offices closed, a limited number of our staff are working from their homes to process changes in schedules, update our information and stay in communication with our subscribers, fans and patrons.
We know that you have a lot of questions about performances, events, and subscriptions and are working to provide answers as we navigate these circumstances. See below for answers to some of our most Frequently Asked Questions (FAQs).
For nearly 60 years, The Nederlander Family has been presenting the best of Broadway shows at the Fisher Theatre and other Detroit area venues. As we face the unprecedented challenges this COVID-19 pandemic has brought us we believe in the words of Andrew Lloyd Webber's Starlight Express anthem, There's A Light At The End Of The Tunnel.
For now, however, we consider this time an extended intermission and look forward to our next opportunity to safely open our doors and move on with the show.
What do I do if I have a ticket to a cancelled performance?
If you have a ticket for a cancelled performance and purchased your ticket through Ticketmaster online or charged by phone, you will receive a refund to the card used for purchase within 30 days. Ticketmaster is working on refunding all cancelled shows across the country, so it is taking them longer than usual. Please be patient in this unprecedented time. If your original card has changed (lost, cancelled, replaced, etc) please email our box office with your full contact information, account number (if you have it), show date, time and seat location. Email: email@example.com
If you are a subscriber, or purchased tickets in person at the Fisher Theatre, Music Hall, or Detroit Opera House box office, scroll down for details on obtaining refunds for those purchases.
What is the difference between a performance being postponed and cancelled?
In working with our producers and artists, we are trying our best to reschedule performances rather than cancel them. When we are able to secure new dates for an engagement, we are announcing these performances as POSTPONED and announcing the new dates. If you have a ticket to a performance that is POSTPONED, your ticket will be valid for the new engagement for the corresponding dates (or if the days of the week change, you’ll be notified of the date for which your ticket will be valid.)
If we are unable to secure new dates for a production, the production will be CANCELLED. If you have a ticket for a CANCELLED performance, you will receive an automatic refund, or – for a limited number of people who purchased tickets in person at the box office window, will receive a refund when our office receives your tickets via mail or once we are able to return to our office, in person.
What shows have been cancelled or postponed?
Fiddler On The Roof
Originally scheduled for March 10-15 at the Fisher Theatre | March 13,14,15 - CANCELLED
Dear Evan Hansen
Originally scheduled for March 26 – April 5 at the Fisher Theatre | CANCELLED
We are working with the producers of Dear Evan Hansen to secure dates for a future engagement
The Color Purple
Originally scheduled for April 21 – 26 at Music Hall | CANCELLED
The Last Ship
Originally scheduled for April 22-26 at The Detroit Opera House | CANCELLED
Beautiful - The Carole King Musical
Originally scheduled for May 5-10 at the Fisher Theatre | POSTPONED to May 4-9, 2021
Beautiful - The Carole King Musical
Oiginally scheduled for May 12-17 at the Fisher Theatre | CANCELLED
Wild Kratts Live
Originally schedlued for May 20 at the Fisher Theatre | CANCELLED
Purchasers will be notified of refunds 5/14 or 5/15.
Summer: The Donna Summer Musical
Originally scheduled for June 9-21 at the Fisher Theatre | POSTPONED to January 12-24, 2021
Purchasers will be notified soon by email regarding this change.
Ain't Too Proud - The Life and Times of The Temptations
Originally scheduled for July 29 - August 9, 2020 at the Detroit Opera House | RESCHEDULED to January 27 - February 7, 2021 at the Detroit Opera House
The Band's Visit
Originally scheduled for October 28 - November 8, 2020 at the Fisher Theatre | RESCHEDULED to June 9-20, 2021 at the Fisher Theatre
Originally scheduled for August 18 - September 6, 2020 at the Detroit Opera House | RESCHEDULED to September 8-19, 2021 at the Detroit Opera House
The Cher Show
Originally scheduled for December 8-20, 2020 at the Fisher Theatre | CANCELLED
The Cher Show will be replaced on the Broadway In Detroit subscription package with the all-new production of An Officer & A Gentleman based on the hit film with dates to be announced.
What if I have tickets to a postponed performance and cannot make the rescheduled date?
If you can’t attend the rescheduled date, you can request a refund through your original point of purchase.
Do you think more performances will be cancelled or postponed?
We continue to monitor news surrounding the COVID-19 crisis, and work with our artists and producers to determine if we are able to continue with currently scheduled performances. We are in compliance with the State of Michigan and City of Detroit health officials. We will continue to follow the orders of local, state, and federal authorities as guidelines for large gatherings and as stay at home orders are updated. We will communicate new developments to our guests as soon as we can.
How will I know if my performance is cancelled or postponed?
If you purchased tickets online through Ticketmaster.com, our office and/or Ticketmaster will contact you via the email address you used to purchase your tickets. In some cases, you may have opted out of receiving email from Ticketmaster or Broadway In Detroit. In this case, we will not be able to reach you and you should check our website (this page) frequently for updates. If you believe you should receive a refund for a cancelled performance and you have not received it, please allow Ticketmaster or our office up to 30 days from the date of the announced cancellation to process your refund. If you have not received a refund after 30 days, please contact your original point of purchase.
What if I am a subscriber and purchased tickets for a cancelled event through subscriptions?
Tickets purchased directly through the Fisher Theatre Subscription office:
- Subscribers who purchased tickets with a credit card will be refunded to the card used for purchase. If we are unable to refund your card, we will contact you via the current contact information on your account.
- Subscribers who purchased with a check, a refund will be issued by check to the name and address on your account.
If you are a subscriber and you have not received a refund for a cancelled performance above, please contact our subscription office at firstname.lastname@example.org.
I am a group leader and placed a group reservation for a cancelled or postponed show, what do I do?
Our Group Sales office is communicating via email with group leaders who purchased tickets or made reservations for affected performances. If you have made a reservation for a group of tickets to one of the above shows and have not heard from our group sales office, you can email our office at email@example.com with your inquiry.
What do I do if I purchased tickets in person at the venue box office?
FISHER THEATRE BOX OFFICE
- If you paid by credit card please take a photo of your receipt and your tickets, clearly showing their seat locations, and email them with your name, address, and phone number to: firstname.lastname@example.org
- If you paid with cash, please mail your tickets with your request for refund including your name, address, and phone number to:
Fisher Theatre Box Office
3011 W Grand Blvd
Detroit, MI 48202
MUSIC HALL BOX OFFICE (The Color Purple)
Details coming soon, please check back. At this time we do not think Music Hall will be able to process refunds until their building reopens, currently scheduled for June 1, 2020.
DETROIT OPERA HOUSE BOX OFFICE (The Last Ship)
Guests who purchased tickets using cash at the Detroit Opera House box office will need to return those tickets directly to the Detroit Opera House box office to receive a refund.
At this time, the box office is not open to the public. When it is safe for the box office to open, guests will be able to return their tickets for a refund by check. For questions regarding box office hours and returns, guests can call the box office at 313.237.SING (7464).
Broadway In Detroit is not responsible for tickets sold through third-party resellers. Patrons who have purchased tickets through third party resellers should contact their point of purchase regarding the resellers’ policies.
We won tickets at an event/giveaway, or were given complimentary tickets.
How do we get compensation or exchanges for them since we did not purchase and our email is not associated with them?
Since we do not have a name/email associated with your tickets to contact you, please keep visiting our website and your particular performance page for updates about a rescheduled date or cancellation. In the event the performance is canceled, or you cannot make the new date, we unfortunately cannot provide any compensation as your complimentary giveaway tickets have no cash value.
Are you still selling subscriptions for the 2020-21 Season?
YES. At this time we have not announced any changes to performances scheduled in our 2020-21 Broadway In Detroit season and are still selling Subscription Packages and taking Subscription Renewals from current subscribers. More information on our next season is available here.
I am a subscriber and mailed in my renewal. When will I receive confirmation you received my payment?
Because our offices are closed in compliance with the Governor’s Stay Home Stay Safe order we are unable to process mailed renewals in a timely manner and will not be able to fully process payments until we can safely return.
You can speed up this process by renewing your subscription and/or making payments directly through your My Broadway In Detroit account. We STRONGLY recommend you make payments or renew this way, even if you have mailed payment. Prior to processing any mailed payments we will verify the amount due. If you have paid online, we will not charge your card again for your mailed amount. If you mailed a check and pay online instead, we will not process your check payment. If you have questions about your payment you can email our subscription office at email@example.com.
I made a reservation in the Bank of America Spotlight Room or Nederlander Lounge for a cancelled or postponed performance, what should I do?
Our staff will be issuing refunds for any paid reservations for The Bank Of America Spotlight Room and Joseph Nederlander Lounge. Please allow us 30 days from the date we announced the change in your performance to process these refunds. If it has been 30 days and you have not received your refund, you can email firstname.lastname@example.org and we will follow up with you as soon as we can. We are issuing refunds for Bank Of America and Nederlander Lounge reservations for both postponed and cancelled performances. Ticketholders will be notified when reservations become available for any rescheduled dates.
I’m just really sad and disappointed that I will no longer get to see my planned performance that I was really looking forward to.
We know you are sad, we are sad as well. Our organization has been presenting Broadway shows in Detroit for 58 years. As one of the nation’s largest producers and presenters of Broadway shows in New York and on tour, the Nederlander Family of companies is united with the rest of our industry in this unprecedented experience. We encourage you to fear not – the entire performing arts community is in this together and as creative minds, we are actively working with our artists and producers to prepare for the time when the show will go on. There are many ways our creative friends are actively pursuing their arts online – from living room concerts to livestreamed performances and social media collaborations and more. We are actively sharing their experiences on our social media and will be encouraging you to participate with us in celebration of the great work we love in new and virtual ways. Don’t let not being able to come to the theatre stop you from enjoying the transformative power of the arts. Join us on social media for #ArtGoesOn, and #TogetherDetroit we will get through this.