Tickets

Health & Safety / Covid-19 Information

Broadway In Detroit health & saftey / ticketing information

Updated as of 7/7/21 at 11:30am

Box Office Hours are Monday -Friday: 10am - 5pm
Administration Office Hours are Monday-Friday: 9am - 5pm
Our Subscription office can be reached through your  MyBroadwayInDetroit account or at BIDSubscriptions@theambassadors.com.
Our Group Sales office is once again open Monday - Friday 10am-5pm. Visit our Group Sales Page for more information.
 

returning to live performances

Broadway In Detroit is committed to providing a healthy and safe environment for audiences, performers and staff, and are working closely with city and state officials to confirm safety guidelines and procedures for your return.

Our plan is to open at 100% capacity

All ticket purchasers will receive a Broadway In Detroit Health & Safety Guide via email in the weeks prior to their performance. This guide will also be posted here on this website and be available at our box office. It will have the latest information on our health & safety protocols as well as information on what to expect when you arrive at the theatre. Those protocols may include the wearing of masks, proof of vaccination &/or proof of negative Covid test. We will continue to update this page as we get more confirmed information.
 

WHAT YOU NEED TO KNOW when purchasing tickets

By attending an Event at an ATG venue, all patrons are acknowledging their consent to, and agreed to abide by, the COVID-19 protocols that have been adopted by the venue. Masks may be required to be worn by all patrons while in the venue. Other protocols may be in effect at the time of Event. We reserve the right to unilaterally change protocols according to updated public health guidance and applicable law. Protocols are posted on each ATG venue website; specific patron requirements will be set forth in email notifications. Any ticket holder who does not comply with any COVID-19 protocol may be required to leave the venue without any entitlement to a refund. Guests with protocol accessibility questions may call (313) 872-1000. 

 By purchasing a ticket for an Event, you are acknowledging that an inherent risk of exposure to COVID-19 exists in any public place where people are present, and that you and those in your party voluntarily assume all risks related to exposure to COVID-19 and agree not to hold The Fisher Theatre, The Ambassador Theatre Group, the venue, Ticketmaster LLC, ATG’s Event Partners, or any of their affiliates, directors, officers, employees, agents, contractors or volunteers liable for any illness or injury.

 

prior to your performance

In the days prior to your performance, please contact our office at (313) 872-1000 in the event that:

You or someone in your party has tested positive for COVID-19 during the 14-days preceding your Event.

You or someone in your party is not feeling well during the 14-day period preceding your Event and has exhibited syptoms consistent with COVID-19; or

You otherwise feel that you represent a significant transmission risk, e.g. you are caring for someone that has COVID-19 or is not feeling well.

Our representatives will be able to advise you on our latest policies regarding guests experiencing these situations prior to their performance.

 


What do I do if I have a ticket to a cancelled performance from 2020?

If you have a ticket for a cancelled performance that was scheduled between March 19 and June 30, 2020 and purchased your ticket through Ticketmaster online or charged by phone, you should have received a refund to the card used for purchase. If you purchased through Ticketmaster and have not received a refund, please contact Ticketmaster's Customer Service HERE or contact them through the Ticketmaster App.

If you purchased tickets in person at the box office, you will need to use the Box Office Refund Request Form to obtain your refund.
 

An important note about third-party tickets

Broadway In Detroit is not responsible for tickets sold through third-party resellers, tickets sold through any site or person other than Ticketmaster or the venue box office.
Patrons who have purchased tickets through third party resellers should contact their point of purchase regarding the resellers’ policies.

 

What shows were cancelled or postponed during the covid-19 pandemic?

All Broadway In Detroit performances between March 13 and June 21, 2020 were postponed or cancelled.
Beautiful - The Carole King Musical and Summer: The Donna Summer Musical were postponed. Their updated dates and performance information is available on their respective pages on Broadwayindetroit.com.
 

How will I know if a future performance is cancelled or postponed?

If you purchase tickets online through Ticketmaster.com, our office and/or Ticketmaster will contact you via the email address you used to purchase your tickets. In some cases, you may have opted out of receiving email from Ticketmaster or Broadway In Detroit. In this case, we will not be able to reach you and you should check our website (this page) frequently for updates. If you believe you should receive a refund for a cancelled performance and you have not received it, please allow Ticketmaster or our office up to 30 days from the date of the announced cancellation to process your refund. If you have not received a refund after 30 days, please contact your original point of purchase.
 

What do I do if I purchased tickets for a cancelled performance in person at the venue box office?

FISHER THEATRE BOX OFFICE

If you purchased tickets for a cancelled performance (or a postponed performance you are unable to attend), please complete the

Fisher Theatre Box Office Refund Request Form
(https://www.broadwayindetroit.com/fisher-theatre-box-office-refund-request-form)

This form will go directly to our box office staff and will be processed in the order it's received within 30 days of being submitted.

 

MUSIC HALL BOX OFFICE (The Color Purple)

If you purchased tickets for a cancelled performance of The Color Purple at Music Hall, please complete the

Fisher Theatre Box Office Refund Request Form
(https://www.broadwayindetroit.com/fisher-theatre-box-office-refund-request-form)

This form will go directly to our box office staff and will be processed in the order it's received within 30 days of being submitted.
 

DETROIT OPERA HOUSE BOX OFFICE (The Last Ship)

Guests who purchased tickets using cash at the Detroit Opera House box office will need to return those tickets directly to the Detroit Opera House box office to receive a refund.
You can email your request to the Detroit Opera House box office at: 
tickets@motopera.org
 

We won tickets at an event/giveaway, or were given complimentary tickets.
How do we get compensation or exchanges for them since we did not purchase and our email is not associated with them?

In the event the performance is canceled, or you cannot make the new date, we unfortunately cannot provide any compensation as your complimentary giveaway tickets have no cash value.

  

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