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FAQ

FREQUENTLY ASKED QUESTIONS

Below are our most frequently asked questions. They are broken down into four categories: General, Tickets, Theatres, and Shows. If the answer you're looking for isn't listed, please contact us at 313-872-1000 or send an email to [email protected].

 

General FAQs
Ticket FAQs
Theatre FAQs
Show FAQs
Subscriber FAQs


General

What do you do?

We own and operate the Fisher Theatre and present Broadway shows and other programming at the Fisher Theatre as well as The Detroit Opera House and Music Hall Center for The Performing Arts.

We have been the home for Detroit's Best Broadway Experience since 1961.
Learn more information on our history.

Who Owns Broadway In Detroit?

Broadway In Detroit is part of The Ambassador Theatre Group.

I wrote a play, can I present it at the Fisher Theatre?

The Fisher Theatre is a touring Broadway Theatre, and as such we do not keep the usual lights, sound equipment, curtains, etc that a producing theatre has available for shows. And every production that plays on our stage employs a staff of local, highly skilled, professionally trained union stagehands, electricians, technicians, and others. Because of these factors, shows that play our theatres are typically created and produced by the top touring producers, agents, and companies in the industry. While we could never rule out a first-time-produced show playing on our stage, most shows have a long path of development by the time our booking team confirms their engagement.

If you are a local playwright or artist looking for an opportunity to bring your talent to the stage, we highly recommend getting involved the the vibrant and incredibly talented Detroit theatre community. There are many Detroiters on Broadway, in Broadway Tours, writing, producing and more who got their start right here in our community. 

Can I rent the theatre for an event?

The Fisher Theatre is available to rent for private events. We have spaces available for a group as small as 10 to a full theatre rental for a corporate event for up to 2,000. Find out more information on our theatre rentals page.

What is your purse policy?

All of our venues allow guests to bring a purse or personal bag with them to the show. Please remember that all bags WILL be checked, and are limited to a reasonable, small purse/bag size. Suitcases, large back packs etc are not allowed. For events where small children are allowed in the theatre (most shows do not allow children under 5 to attend), diaper bags are permitted. Our most up-to-date policies for your show will be available a week prior to your performance on our Know Before You Go page.

Are children allowed to attend?

As a general rule, Children under 5 are not permitted to attend our shows, however, some family shows, such as Rudolph The Red-Nosed Reindeer - The Musical allow children under 5. If a show allows children under 5 to attend, ALL children aged 1 month and older MUST have a ticket to attend the performance. Our most up-to-date policies for your show will be available a week prior to your performance on our Know Before You Go page.

Do you have a signed performance?

We make every effort to ensure that our shows are accessible to all members of our community. Please visit our Accessiblity page for details on our upcoming performances.

How much are concessions?

We offer a variety of concessions at the Fisher Theatre from bottles of water to premium liquors. In general, our concessions prices are similar to those found at other major entertainment venues in Detroit. Broadway In Detroit does not control the concessions at the Detroit Opera House and Music Hall, for more details on their concessions, please visit their websites.

Where do we park for shows?

Parking for Fisher Theatre events is included in the price of your ticket and available in the Fisher Building parking lot and exterior garage. You can find directions to our venues here.

Where do we park when buying tickets at the box office?

When buying tickets in person at the Fisher Theatre box office, you may park in the Fisher Building parking lot, metered street parking on Lothrop or Grand, or in any private surface lot in the area. We do not validate parking when purchasing tickets.

Do you sell gift certificates?

YES. Broadway In Detroit Gift Certificates are available in any denomination.

Can I use a Ticketmaster Gift Certificate?

For shows that are available through Ticketmaster, you can use a Ticketmaster Gift Card online on the Ticketmaster.com website or app. Venue box offices and concessions CANNOT accept Ticketmaster Gift Cards.

What credit cards do you accept?

We accept VISA, MASERCARD, AMERICAN EXPRESS, and DISCOVER

Can I use my apple pay?

You can use Apple Pay and other Mobile Pay services at the concessions stands at the Fisher Theatre, Detroit Opera House, and Music Hall. Mobile Pay is NOT available for ticket sales at the box offices at this time.

Where is lost & found?

Lost & Found for the Fisher Theatre is kept in our administrative offices. To inquire about a lost and found item, call 313-872-1000 Monday-Friday Noon-5pm.

Can I bring my service animal?

Officially certified service animals are welcome in our venues. If you need assistance, please visit our Accessibility page.

How should we dress for the show?

There is no “dress code” for our performances, however, most of our guests dress comfortably in what can best be described as “Business Casual” or “Snappy Casual” attire.

Where can we eat before the show?

Visit our Restaurant Page for a list of our restaurant partners and more.

How can I advertise in your program?

Please contact us at [email protected] and someone from our Marketing Team will get back to you with rates and availability.

How do I find out about your upcoming events?

Join our email list!

Tickets

How do I buy tickets for your events?

Please see our Ticket information page.

How much are tickets?

Ticket prices vary by show, date, time and seat location. Visit the show page on our website for a range of ticket prices. Exact prices can be viewed on the event pages.

What are the box office hours?

Please see our Ticket Information page for the most up-to-date box office hours for the Fisher Theatre.
Please visit the venue websites for updated box office hours for the Detroit Opera House and Music Hall.

Will the ticket prices change?

Broadway In Detroit will engage Dynamic Pricing for its performances based on market demand. This can result in the price of a seat changing between the day it goes on sale and the day it is purchased. This fluctuation can be up or down depending on how similar tickets are selling in the Detroit area.  We will do our best to update the box office price range on our show pages as often as possible. To lock-in the best prices, Broadway In Detroit encourages you to become a subscriber as our subscribers receive the first opportunity to purchase tickets at original pricing; to purchase early to guarantee your ticket and price; or to organize a group and purchase discounted tickets through our Group Sales office.

What about other ticket sites like StubHub, Seat Geek, or Detroittheatre.org?

Ticket resale with limited or no restrictions is legal in Michigan. If you consider purchasing tickets from a third-party ticket reseller, we urge you to use extreme caution in doing so. We are unable to verify that a ticket sold on one of these sites is legitimate, and if a performance changes its schedule or cancels, we are UNABLE to notify ticket holders who purchase through a third-party. We also cannot offer refunds or exchanges for canceled or postponed performances to third-party purchasers.  

How can I purchase accessible seating?

Accessible seating is available for our performances. Please visit our Accessibility page for details on our policies.

I received a physical ticket, what happens if I lost it?

You will need to contact our box office at (313) 887-1256. 

I was given my tickets, will I have a problem attending?

If your tickets are legitimate Broadway In Detroit tickets, you will not. If your ticket(s) will not scan at our entrance, our staff will direct you to the Box Office for assistance. Our Box Office will be able to confirm that your ticket is legitimate and help you download or print your ticket for entrance.

How do I access tickets on my account?</stThat depends on how you purchased your tickets. Visit our Tickets page for more information on how to access or print your tickets.

How do I pull up my tickets on my phone?

Please see our MobileTix Guide.

Theatre

How can I see a seating chart?

You can find all of our venue seating charts HERE

How do I get to the theatre?

See our Directions Page.

Are there any obstructed seats?

At this time non of our venues have “obstructed” seats, however, some shows may have equipment or staging that causes different sightlines. If a seat is considered to be obstructed by the show management, it will be marked and display as “obstructed” in the purchase process on our website.

Where are the bathrooms?

The locations of bathrooms are listed on our venue pages found through the links at the top of our website.

Do you have accessible restrooms?

All of our venues offer accessible restrooms. Please visit our Accessibility page for more details.

Do you have non-gendered restrooms?

The Fisher Theatre offers non-gendered restrooms just off of the main lobby to the left of the main doors.

How do I order in-seat service?

When  you arrive at the theatre simply scan the QR code on the seat back in front of you or on your armrest and follow the instructions to have your order delivered to your seat.

What is available for in-seat service?

I placed an in-seat order and never received it and my card was charged what do I do?
Please contact our Concessions Department by emailing:

Are there any pre-show dining package available?

YES! We have several private spaces and programs available for your show. Visit our VIP Packages page for links to all of our pre-show packages.

ALSO: Many of our restaurant partners offer packages for Broadway In Detroit guests. You can visit their pages on our Restaurant Partner Page.

I purchased a lounge package, where do I go?

When you arrive at the theatre, go to the center doors to the Fisher Theatre. Let our door host know that you have a lounge or overlook package. Our staff will verify your tickets and take you to your pre-show location.

What does my Lounge Package include?

Each lounge/overlook pass includes different items. Please see our packages page for more details.

I purchased a pre-paid drink & snacks package where do I pick that up?

Present your package ticket or receipt confirmation at any Fisher Theatre bar.

Do you have physical programs/playbills?

YES. All of our Broadway shows scheduled for 1-week or longer will have a printed program/playbill available at your performance. You can also download your program in advance or after the show on our Show Programs page.

I didn’t get a program, can I have one sent to me?

YES. You can download your program at the link above or you can call 313-887-1256 and ask to have one mailed to you (if available).

Shows

How do you decide what shows you bring to Detroit?

Our mission is to present Detroit's Best Broadway Experience. That means bringing the shows that are considered to be the best of Broadway to Detroit. Our booking team is working year round with the agents and producers of the top Broadway shows, concerts, speakers, and events in the country. They do their best to fit Detroit into the tour schedules for the shows that are on the road, or going on the road each season. Often our team is working years in advance to create our seasons and our schedules.

What time do doors open?

Doors to all Broadway In Detroit shows open 90 minutes prior to show time unless otherwise stated on the show page and Know Before You Go.

How long is the event?

Performance running times vary by show. Please see the show’s Know Before You Go sheet for the most up-to-date information.

Is there an intermission?

Show intermissions vary. Most Broadway performances have 1 intermission. Please see the show page or the show’s Know Before You Go for the most updated information.

What kind of show merchandise is available?

Broadway In Detroit does not control merchandise sold by the performances in our venues. For details on show merchandise we recommend visiting the show’s official website.

Can I meet the performers?

Some shows will do what's called "Stage Door" after a performance where they will say hello and sign autographs or take photos after the show as they leave the theatre's stage door. Not all shows do this, and even when they do, they may not do it after every performance. If a show does not do it and asks you to leave the stage door area, please be respectful of the show and the performers and follow our security team's instructions.

Can I go on stage?

Generally NO, unless instructed to do so by a performer as part of the show.

How can I get my program autographed?

See our answer above for Stage Door.

Are there any VIP packages with my show?

Some shows will offer a VIP Package with tickets to the show. Usually you will find these packages on the show's Ticketing Page either on Ticketmaster or our purchase page on this website. Broadway In Detroit rarely sets up or manages these VIP experiences, so you should refer to the show or artists' website for more details.


Subscriber FAQs

  • How do I get my tickets?

    • Unless otherwise requested, tickets will be sent as a PDF to the email we have on file. You can expect to see these 3 – 4 months prior to your show date.

  • How do I exchange my subscription show for a different date, time, or seat location?

    • Subscribers can exchange their tickets through their subscriber portal, in person at the Fisher Theatre box office, by calling us at 313-887-1256, or by mailing a self-addressed envelope to Fisher Theatre 3011 West Grand Blvd, Detroit, MI 48202. For a how-to video, please visit our subscriber guide.

  • How do I exchange my lounge

    • If you have a lounge add-on, please follow the same steps as exchanging your ticket. Your lounge will not automatically switch to your new show date if you make a ticket exchange.

  • What happens if the lounge is sold out for the day I am exchanging to?

    • Please contact our subscriptions department at 313-887-1256 or by emailing [email protected].

  • Can I add a lounge for a single show?

    • Yes, pending availability, lounges may be added for a single show either through our website or by calling us at 313-887-1256.

  • When can I exchange my subscription show?

    • Subscribers will be emailed when their tickets are ready. This is generally 3 – 4 months prior to opening night. Subscribers will have the opportunity to purchase additional tickets and make changes prior to the on-sale date to the public during the subscriber pre-sale window.

  • Is there a fee to exchange tickets?

    • No, there is no fee to exchange if done so before the exchange deadline. The deadline for exchanges is 24 hours prior to the show you are changing into or changing out of. There is a $12.50 late exchange fee should you need to exchange past this deadline. Please note, there may be an additional cost associated if you are upgrading, changing to a more expensive show day (weekends and matinees), or if ticket prices have increased. To ensure you receive the lowest priced tickets, please utilize the subscriber pre-sale window.

  • How do I receive my new ticket(s) if I’ve exchanged?

    • A new PDF ticket will be emailed to you. If you receive paper tickets, new ones will be sent to you in the mail. There is no need to keep your original tickets.

  • How do I purchase season extras?

    • Season extras can be purchased in person at the Fisher Box office, by calling us at 313-887-1256, or through our website. For a how-to video, please visit our subscriber guide.

  • How do I update the credit card being used for on my payment plan?

    • You are able to add a new credit card through your subscriber portal; however, you must alert the subscriptions office as they will need to officially change the card over. Please call us at 313-887-1256 or email us at [email protected].

  • How do I add my tickets to my Apple Wallet?

    • Tickets can be added to your Apple Wallet either from the PDF tickets sent to your email or from your subscriber portal. Please note, this feature is not currently available for Android users.